The J.D. Power and Associates 2009 U.S. Wireless Prepaid Customer Satisfaction Study was released on July 30, 2009, and Net10 and TracFone finished #1 and #2. Carlos Slim must be proud. (Carlos Slim controls América Móvil, which controls TracFone).
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You can see how each carrier rated in each category here. I found it interesting how Net10 and TracFone ranked differently, even though they are owned by the same company.
For example, Net10 got 4 stars for Initial Activation, while TracFone only got 3, yet the process is virtually identical for both.
A bigger surprise, however, is that TracFone got 5 stars for Customer Service, while Net10 only got 3. Who knows why this is. Maybe Net10 users are more demanding than TracFone users. For all the abuse TracFone takes over its customer service, you would think they would have been 1 star in that area, but in fact only TracFone and Alltel received 5 stars.
Now, before you flame me, I will readily admit that there many legitimate cases of less-than-stellar customer service by TracFone, but overall they stack up very well against other prepaid carriers.
Anyway, I hope you find the survey results interesting!