The Fone-Review.com TracFone Blog

Net10 and TracFone Top J.D. Power Survey

The J.D. Power and Associates 2009 U.S. Wireless Prepaid Customer Satisfaction Study was released on July 30, 2009, and Net10 and TracFone finished #1 and #2.  Carlos Slim must be proud.  (Carlos Slim controls América Móvil, which controls TracFone).

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You can see how each carrier rated in each category here.  I found it interesting how Net10 and TracFone ranked differently, even though they are owned by the same company.

For example, Net10 got 4 stars for Initial Activation, while TracFone only got 3, yet the process is virtually identical for both.  

A bigger surprise, however, is that TracFone got 5 stars for Customer Service, while Net10 only got 3.  Who knows why this is.  Maybe Net10 users are more demanding than TracFone users.  For all the abuse TracFone takes over its customer service, you would think they would have been 1 star in that area, but in fact only TracFone and Alltel received 5 stars.

Now, before you flame me, I will readily admit that there many legitimate cases of less-than-stellar customer service by TracFone, but overall they stack up very well against other prepaid carriers.

Anyway, I hope you find the survey results interesting!

TracFone Free Skinit Offer

The TracFone website has recently begun a free Skinit offer with the purchase of a Samsung T301g or a Motorola W376g.  Update - They are now offering a free Skinit with any phone or phone/airtime bundle order over $29.99.

What is a Skinit, you ask?  To be honest, I didn't know either until TracFone started this free offer.  From looking at the Skinit website, it didn't take long to figure out that they are personalized adhesive covers for phones, laptops, cameras, gaming systems (such as the Nintendo Wii), and other consumer devices.

They come in all sorts of pre-made designs, such as sports teams, universities, Disney, American Idol, military, religious, and many many more.  If none of those quite hit what you want, you can make your own custom design using a slick online editor.

Once you receive your order, you carefully apply your new Skinit to your phone, and voila!  You've just transformed your boring old TracFone, the one you're ashamed to pull out in front of your friends, into an exciting conversation piece that you will be proud to show off to complete strangers!

OK, so that's stretching it a little, but let's face it, TracFone is not exactly known for having the newest or most exciting phones on the market.  Thus, this new thing they have going with Skinit is only good.

The main downside is that Skinit's are only available for certain TracFone models.   Other than the W376g (search for W376 on the Skinit website) and the T301g (search for T301 on the Skinit website), I can only seem to find the LG 600g.

According to the fine print, the TracFone free Skinit offer is only good through June 30, 2009 July 31, 2009 or while supplies last.    What you actually get is a pin code good worth $14.99 that can be redeemed on the Skinit website.  This code will be in the box with your new phone, and I'm 99% sure this code can be redeemed toward any Skinit for any device, not just the TracFone that it came with.

If you decide to give Skinit a try, I'd love to hear how it worked out for you!

New TracFone Blog!

Welcome to the new Fone-Review.com TracFone Blog!

My old blogging software was showing it's age.  It was a little cumbersome to get my posts published, and when I updated the look and feel of fone-review, it was going to be a headache to fix up the old blog to match.

Also, I don't think that the software was even supported anymore.  Nothing against EasyBlogs, it was good software, but it was just time to update.

I did a little research and decided that Typepad should work for me.  It's a flexible blogging platform, I was able to get the look and feel to match, and it allows me to map to the fone-review.com domain.

Anyway, I'm leaving my old TracFone blog out there for historical purposes, and I hope you like the new look of my new blog!